F.A.Q. - Frequently Asked Questions

Delivery in 2 to 4 working days in France is completely free from a purchase of €20.

Express delivery in 48 hours with Chronopost delivers the next day before 1 p.m. in France (at the latest within 48 hours, excluding weekends and public holidays) after preparation of your order, for only €6.90.

For Europe (Belgium, Luxembourg, Switzerland... ), delivery in 5 to 7 working days is completely free for orders over €20.
Express delivery with Chronopost delivers to you in 2 to 4 working days (excluding weekends and public holidays) after preparing your order, for only €7.50.

Learn more about delivery. ..

Once your order has been dispatched within 24 to 48 hours, you will receive it within 2 to 4 working days (excluding weekends and public holidays) by La Poste for mainland France, and 5 to 7 working days for France. Europe (Belgium, Luxembourg, Switzerland, etc.).

Express delivery in 48 hours with Chronopost delivers the next day before 1 p.m. in France (at the latest in 48 hours, excluding weekends and public holidays) after preparation of your order, for only €6.90.
In Europe (Belgium, Luxembourg, Switzerland...), express delivery with Chronopost delivers to you in 2 to 4 working days .

Learn more about shipping...

You can follow the progress of your order in the shipping email received, or with your tracking number on the official La Poste website:
www.laposte.fr/outils/suivre- your-shipments

If La Poste tracking is unavailable, please wait 48 hours, then click here selecting "A courier tracking", and insert your tracking number available in the confirmation of shipment received by e-mail.

You can pay by Credit/Debit, Visa, Mastercard, American Express or Apple Pay with our secure payment providers Stripe™ and PayPal™, or with your Amazon account via Amazon Pay, or 3x free of charge with Alma from €50 purchase.

And in addition, for Europe (Belgium, Luxembourg, Switzerland, Germany...), you can pay by Bancontact, KBC/CBC, Belfius or Giropay with our payment provider secure Mollie™.

When you place an order, it goes through several verification steps to guarantee the highest level of security (this process takes a few minutes).

Once your order has been validated, you will receive a confirmation at the e-mail address indicated during your order (remember to check the SPAM junk mail in your mailbox), and you will be redirected to the "Thank you for your order" page.

If you have not received a confirmation email, you can contact us by email at contact@jardin-des-bijoux.fr or via our contact page. We will be happy to help you.

We always strive to ensure our customers are happy with our products, but if you ever need to return an order, we'll be happy to help.

Backed by a 100% Guarantee % satisfied or refunded!
You can return an item within 14 days of delivery.

Return costs are your responsibility and damaged or offered products cannot be refunded.

For any refund request, please contact us by e-mail at contact@jardin-des-bijoux.fr or via our contact page to provide you with the exact return address to our warehouse located in Normandy.

< a href="/policies/refund-policy" title="Refund Policy">Learn more about returns and refunds...

You benefit from a 100% money-back guarantee!
The refund is made between 7 and 14 days depending on your method of payment (Credit Card or PayPal™).

For any refund request, please contact us by e-mail at contact@jardin-des-bijoux.fr or via our contact page in order to provide you with the precise address of return to our warehouse located in Normandy.

Find out more about returns and refunds...< /p>

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