Frequently Asked Questions


Where do you deliver?
We deliver all over the world (France, Europe, America, Australia...).
What are the shipping costs?
$0! Delivery is now fully free with no minimum purchase.
Do you offer free shipping?
The Jardin des Bijoux now offers free delivery for any purchase, whatever the destination (France and DOM-TOM included).
When will I receive my order?
Orders are shipped within 24 to 48 hours on working days (excluding weekends and holidays).
Once your order has been shipped, you will receive it within approximately 2 weeks by post for metropolitan France and Europe, and approximately 3 weeks by post all over the world.

Information COVID-19: It is possible that delivery times may be slightly longer due to the current situation. We strive to prepare and send your order as soon as possible.

Please note that during promotional campaign periods, delivery times may be extended.

Learn more
Who's in charge of delivery?
Delivery is made by the local post office in the country of destination.
For France, delivery is handled by our partner La Poste.
What are the guarantees during the delivery of my order?
The Jardin des Bijoux guarantees shipping and delivery.
As such, we are committed to you, you benefit from the 100% satisfaction guarantee.
I haven't received my order yet, what can I do?
If your order still hasn't arrived after a month, we invite you to check it out:

- Check to see if you have received a calling card. Your order may have been dropped off at a post office near you.

- Check with your neighbours or your caretaker.

If you still don't have your package after verification, please contact us by email at or via the page Contact Us.
How do I track my order?
You can track the status of your order in Order tracking.


How do I place an order?
To place your order, select the jewelry you wish to purchase and add it to your shopping cart.
Then validate your basket and follow the steps where you will have to fill in your delivery information and pay your order.
Where can I use my promo code?
If you have a promotional code allowing a discount on your order, you can use it when placing the order in the "discount code" section.
Once the promo code is entered and added, the amount will be automatically deducted from the final price.
What methods of payment do you accept?
You can pay by Carte Bleu, Via, Mastercard, American Express or Apple Pay, via our secure payment providers Stripe™ or PayPal™.
Is the payment secure?
Payment on our site is 100% secure thanks to TLS/SSL (Secure Sockets Layer) encryption.
Payment is handled by one of our secure payment providers Stripe™ or PayPal™.
Was my order placed successfully?
When you place an order, it goes through several verification steps to ensure the highest level of security (this process takes a few minutes).
Once your order has been validated, you will receive a confirmation to the e-mail address indicated during your payment.
If you have not received a confirmation email, please contact us by email at or via the page Contact Us, and we will investigate the problem for you.
Why didn't I receive an order confirmation by e-mail?
After completing your order, you should receive an automatic confirmation by e-mail.
If you do not receive an order confirmation by e-mail, we recommend that you contact us by e-mail at or via the page Contact Us, so that we can investigate the problem.
How do I return a jewel?
Benefit from a 100% satisfaction or money back guarantee!
You can return an item within 14 days after delivery.
The return costs are at your expense and damaged products will not be refunded.

More info
How do I get a refund?
Benefit from a 100% satisfaction or money back guarantee!
Refunds are made between 7 and 14 days depending on your payment method (PayPal or Carte Bleu).

More info
How do I cancel my order?
If you wish to cancel your order, please contact us by email at or via the page Contact Us.


How does the offer 2 jewels bought, the 3rd offered?
Choose 3 jewels and pay only 2!
To benefit from a free jewel: add at least 3 costume jewels in your basket, and the cheapest jewel of your order will be automatically offered to you during your passage in checkout.
* Offer valid for costume and minimalist jewelry only.
What are your jewels made of?
Le Jardin des Bijoux is committed to the quality of its jewellery.
The majority of our jewelry is made of 925 silver, if not stainless steel, as indicated in the detailed specifications of the jewelry.
None of our jewelry contains lead or nickel. Learn more
Can I find your jewelry in a physical store?
We do not sell in physical stores.
Our jewelry is exclusively available online.

Do you have a question?

If you have any questions, do not hesitate to contact us directly by e-mail or via the Contact Us page. Our team will be happy to help you as soon as possible!

Free shipping Jardin des Bijoux

Free shipping in the world

Return and refund Jardin des Bijoux

Quick return and refund

Customer service Jardin des Bijoux

Customer service 7 days a week

100% Secure payment  Jardin des Bijoux

100% Secure payment

Product added to wishlist