Frequently Asked Questions
COVID-19 Information: Our shop continues to accept orders during quarantine.
It is possible that delivery times may be slightly longer due to the current situation. We strive to prepare and send your order as soon as possible.
Once your order has been shipped, you will receive it within 2 to 3 weeks by post for metropolitan France and Europe, and 3 to 4 weeks by post all over the world.
Please note that during promotional campaign periods, delivery times may be extended.
For France, delivery is handled by our partner La Poste.
As such, we are committed to you, you benefit from the 100% satisfaction guarantee.
- Check to see if you have received a calling card. Your order may have been dropped off at a post office near you.
- Check with your neighbours or your caretaker.
If you still don't have your package after verification, please contact us by email at email@example.com or via the page Contact Us.
Then validate your basket and follow the steps where you will have to fill in your delivery information and pay your order.
Once the promo code is entered and added, the amount will be automatically deducted from the final price.
Payment is handled by one of our secure payment providers Stripe™ or PayPal™.
Once your order has been validated, you will receive a confirmation to the e-mail address indicated during your payment.
If you have not received a confirmation email, please contact us by email at firstname.lastname@example.org or via the page Contact Us, and we will investigate the problem for you.
If you do not receive an order confirmation by e-mail, we recommend that you contact us by e-mail at email@example.com or via the page Contact Us, so that we can investigate the problem.
You can return an item within 14 days after delivery.
The return costs are at your expense and damaged products will not be refunded.
Refunds are made between 7 and 14 days depending on your payment method (PayPal or Carte Bleu).
To benefit from a free jewel: add at least 3 costume jewels in your basket, and the cheapest jewel of your order will be automatically offered to you during your passage in checkout.
* Offer valid for costume and minimalist jewelry only.
The majority of our jewelry is made of 925 silver, if not stainless steel, as indicated in the detailed specifications of the jewelry.
None of our jewelry contains lead or nickel.
Our jewelry is exclusively available online.